Terms of Use
Last Updated: April 28, 2026
1. Agreement to Terms
By accessing or using the trisAino website at trisaino.com and its associated services (collectively, the "Services"), you agree to be bound by these Terms of Use ("Terms"). If you disagree with any part of these Terms, you may not access or use the Services. These Terms apply to all visitors, users, and others who access or use the Services.
2. Description of Services
trisAino provides a comprehensive suite of travel planning tools and digital guides designed for travelers visiting China. Our Services currently include:
| Service | Description | Status |
|---|---|---|
| Planner | An AI-powered tool that generates personalized day-by-day travel itineraries based on real reviews and travel data across 20+ cities in China. | Available |
| Guide | A comprehensive digital travel guide providing essential information on visas, transportation, payments, customs, and daily life in China. | Available |
| Guide + Concierge | A premium human-assisted support service for selected restaurant reservation attempts, urgent translation help for travel situations, and train ticket or attraction booking assistance via third-party messaging apps. | Available |
| Originals by trisAino | Expert-designed travel routes for China's most popular destinations, curated for travelers who prefer ready-made plans. | Coming Soon |
| China Health Gateway | A service that helps users navigate China's premier healthcare landscape, providing coordination for high-quality clinical care. | Coming Soon |
The availability, features, and scope of our Services may change over time at our sole discretion.
3. User Accounts
Certain features of the Services require you to create an account. When you create an account, you agree to provide accurate, current, and complete information and to update such information to keep it accurate, current, and complete. You are solely responsible for safeguarding your account password and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account or any other breach of security. trisAino will not be liable for any loss or damage arising from your failure to comply with this section.
4. Purchases, Payments, and Refunds
4.1 Pricing and Billing
Certain Services, such as Guide and Guide + Concierge, require payment. By selecting a paid Service, you agree to pay trisAino the specified fees. Prices are subject to change, but changes will not affect past purchases. You must provide a valid payment method. By providing payment information, you authorize us (or our third-party payment processors) to charge the applicable fees.
4.2 Refund Policy
Due to the nature of digital products and real-time human services, all sales are final and non-refundable.
- Digital Products (e.g., Guide): Upon purchase, you receive immediate access to the digital content. By completing your purchase, you explicitly consent to immediate access and acknowledge that you lose your right to withdraw from the contract or request a refund.
- Guide + Concierge Service: This service involves preparation work and human-assisted support that begins immediately upon booking. Therefore, purchases are strictly non-refundable. If your trip is canceled or delayed, please contact us at least 48 hours before your scheduled arrival; we may, at our sole discretion, offer to pause your service or issue a credit for a future trip.
5. Acceptable Use and Digital Product License
You are granted a limited, non-exclusive, non-transferable, and revocable license to access and use the Services (including purchased digital products) for your personal, non-commercial use, subject to these Terms. You agree that you will not:
- Misuse the Service by using it in any manner that could damage, disable, overburden, or impair the Service, or interfere with any other party's use and enjoyment of the Service.
- Attempt unauthorized access to any portion of the Service, other user accounts, computer systems, or networks connected to the Service, whether through hacking, password mining, or any other means.
- Reverse-engineer the Service by scraping, decompiling, disassembling, or otherwise attempting to derive the source code, underlying algorithms, or data models of the Service, including the AI systems used to generate itineraries.
- Commercially exploit content by using the itineraries, digital guides, recommendations, or any other content generated by the Service for any commercial purpose, including resale or redistribution, without our express prior written consent.
- Share or Distribute Paid Content: You may not share your access credentials or distribute purchased digital products (such as the Guide) to third parties.
- Violate applicable laws by using the Service for any purpose that is unlawful or prohibited by these Terms, or to solicit the performance of any illegal activity.
6. AI-Generated Content
Our Planner uses artificial intelligence to generate personalized travel itineraries and recommendations. You acknowledge and agree that:
AI-generated content is provided for informational and planning purposes only and should not be considered as professional travel advice. The accuracy, completeness, and timeliness of AI-generated itineraries depend on the underlying data sources, which may change without notice. You are solely responsible for verifying all information, including but not limited to opening hours, transportation schedules, visa requirements, and local regulations, before relying on any AI-generated content. trisAino does not guarantee that AI-generated itineraries will meet your specific needs or expectations.
7. Intellectual Property Rights
The Services and their entire contents, features, and functionality — including but not limited to all information, software, text, displays, images, video, audio, design, selection, and arrangement thereof — are owned by trisAino, its licensors, or other providers of such material and are protected by copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.
The trisAino name, logo, and all related names, logos, product and service names, designs, and slogans are trademarks of trisAino or its affiliates. You must not use such marks without our prior written permission. All other names, logos, product and service names, designs, and slogans on this website are the trademarks of their respective owners.
8. User Content
If you submit, post, or display any content on or through the Services (such as reviews, feedback, or travel preferences), you grant trisAino a worldwide, non-exclusive, royalty-free license to use, reproduce, modify, and display such content in connection with operating and improving the Services. You represent and warrant that you own or have the necessary rights to submit such content and that the content does not violate any third party's rights.
9. Third-Party Links, Services, and Affiliates
The Services may contain links to third-party websites, applications, services, or resources (e.g., Alipay, WeChat, DiDi) that are not owned or controlled by trisAino. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services. You acknowledge and agree that trisAino shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods, or services.
Affiliate Disclosure: Some links within the Services (such as recommendations for eSIM providers like RedTea Mobile) may be affiliate links. This means we may earn a small commission if you make a purchase through these links, at no additional cost to you. We only recommend products and services we believe are valuable to travelers.
10. Disclaimers
THE SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. trisAino DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
Information Accuracy Disclaimer: The Guide and other Services provide general travel information, tips, and guidance based on our research and experience. While we strive to keep the information accurate and up-to-date, travel policies, visa requirements, customs regulations, transportation schedules, and app functionalities in China change frequently and without notice. We make no warranties regarding the accuracy, completeness, or reliability of the information provided. You are solely responsible for verifying all critical information with official government sources, embassies, or airlines before your trip. The content provided does not constitute legal, official, or professional advice.
trisAino does not warrant that the Services will be uninterrupted, timely, secure, or error-free, that the results obtained from the use of the Services will be accurate or reliable, or that any errors in the Services will be corrected.
11. Limitation of Liability
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL trisAino, ITS DIRECTORS, EMPLOYEES, PARTNERS, AGENTS, SUPPLIERS, OR AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM:
(a) your access to, use of, or inability to access or use the Services; (b) any conduct or content of any third party on the Services; (c) any content obtained from the Services, including AI-generated itineraries, digital guides, and recommendations; (d) unauthorized access, use, or alteration of your transmissions or content; or (e) any travel-related incidents, losses, missed flights, denied entry, app failures, personal injury, or damages arising from your reliance on information provided through the Services.
This limitation applies whether the alleged liability is based on warranty, contract, tort (including negligence), strict liability, or any other legal theory, whether or not we have been informed of the possibility of such damage.
12. Indemnification
You agree to defend, indemnify, and hold harmless trisAino and its officers, directors, employees, contractors, agents, licensors, suppliers, successors, and assigns from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to your violation of these Terms or your use of the Services.
13. Termination
We may terminate or suspend your account and access to the Services immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms. Upon termination, your right to use the Services will immediately cease.
14. Governing Law
These Terms shall be governed and construed in accordance with the laws of the jurisdiction in which trisAino operates, without regard to its conflict of law provisions. Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights.
15. Severability
If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect.
16. Waiver
The failure of trisAino to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect.
17. Changes to These Terms
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will provide at least 30 days' notice prior to any new terms taking effect by posting the updated Terms on this page and updating the "Last Updated" date. What constitutes a material change will be determined at our sole discretion. By continuing to access or use our Services after those revisions become effective, you agree to be bound by the revised Terms.
18. Contact Us
If you have any questions about these Terms, please contact us through the "Contact Us" section on our website or via email at info@trisaino.com.
© 2026 trisAino. All rights reserved.