Refund and Cancellation Policy

Due to the nature of digital products and real-time human services, all sales are final and non-refundable. Please review the details below before making a purchase.

The trisAino Guide is a digital information product. Upon purchase, you receive immediate access to the Guide content. Because digital goods cannot be "returned" once accessed or downloaded, we do not offer refunds, exchanges, or cancellations for Guide under any circumstances.

By completing your purchase, you explicitly consent to immediate access to the digital content and acknowledge that you lose your right to withdraw from the contract or request a refund.

The Guide + Concierge service involves real-time human support and preparation work that begins immediately upon booking. Therefore, purchases of Guide + Concierge are strictly non-refundable.

If your trip is canceled or delayed, please contact us at info@trisaino.com at least 48 hours before your scheduled arrival date. While we cannot issue a refund, we may, at our sole discretion, offer one of the following accommodations:

• Pause your service and resume it for a rescheduled trip.
• Issue a credit toward a future trip.

These accommodations are offered as a courtesy and are not guaranteed.

We encourage all prospective buyers to review the free Planner thoroughly before upgrading to Guide. The Planner provides a comprehensive overview of the content and structure, allowing you to make an informed purchase decision.

If you have any questions about this Refund Policy, please contact us at:

Email: info@trisaino.com