Privacy Policy

Welcome to trisAino ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at trisaino.com and use our services, including the Planner, Guide, Concierge, Originals by trisAino, and China Health Gateway (collectively, the "Services").

By accessing or using our Services, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this Privacy Policy, please do not access the Site or use our Services.

We collect several types of information to provide and improve our Services. The categories of information we collect are outlined below.

We use the information we collect for the following purposes:

• To provide and maintain our Services, including generating personalized travel itineraries, delivering digital guides, and providing Concierge support.
• To process your transactions and manage your purchases.
• To create and manage your account, enabling you to access features that require authentication.
• To communicate with you, including sending account-related notifications, purchase receipts, and responding to your inquiries.
• To analyze and improve our Services, by monitoring usage patterns and trends to enhance functionality and the overall user experience.
• To ensure security, by detecting and preventing fraud, unauthorized access, and other potentially harmful activities.

We do not sell, rent, or trade your Personal Data to third parties for their commercial purposes. We may share your information only in the following limited circumstances:

• Service Providers. We may engage trusted third-party companies and individuals to facilitate our Services, process payments, perform service-related functions, or assist us in analyzing how our Services are used. These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
• Legal Requirements. We may disclose your information if required to do so by law, or in the good faith belief that such action is necessary to comply with a legal obligation, protect and defend our rights or property, prevent or investigate possible wrongdoing in connection with the Service, or protect the personal safety of users of the Service or the public.

We implement appropriate administrative, technical, and physical security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

We will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies. Usage Data is generally retained for a shorter period, except when used to strengthen security or improve the functionality of our Service.

Depending on your location, you may have the following rights regarding your personal data:

• Access and Portability. You have the right to request copies of your personal data and to receive it in a structured, commonly used, and machine-readable format.
• Correction. You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete. You can update your account information at any time by logging into your account settings.
• Deletion. You have the right to request that we erase your personal data, under certain conditions.
• Restriction and Objection. You have the right to request that we restrict the processing of your personal data or to object to our processing of your personal data, under certain conditions.
• Withdraw Consent. Where we rely on your consent to process your personal data, you have the right to withdraw that consent at any time. This includes the ability to withdraw consent for analytics and affiliate cookies through our cookie preferences manager.

To exercise any of these rights, please contact us through the "Contact Us" section on our website. We will respond to your request within a reasonable timeframe.

Our Services are not directed to anyone under the age of 13 ("Children"). We do not knowingly collect personally identifiable information from children under 13. If you are a parent or guardian and you become aware that your child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we will take steps to remove that information from our servers.

Our Service may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

If you have any questions or concerns about this Privacy Policy, please contact us through the "Contact Us" section on our website or via email at info@trisaino.com.